Contact Repair Information
Kenny Ma Designs
Attention: Consumer Repair Department
P.O. Box 117248
Burlingame, CA 94011
Kenny Ma Designs warrants our collections against breakage due to defects in material and workmanship.
If we find that the breakage was due to a defect in material or workmanship, the item will be repaired or replaced at our option and returned to the sender. In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter.
Name, Address, Telephone Number and a check or money order in the amount of $15.00 to cover the processing fees. Kindly provide a brief description of the problem or service you are requesting. The repair process takes 6-8 weeks; however, we will make every effort to provide you with prompt, reliable service. For your own protection, please send your items in a shipping service that offers both insurance and tracking to ensure a safe delivery of your product.
Kenny Ma Designs is not responsible for packages lost in transit.